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Returns and Exchanges

Frequently Asked Questions.

Online Store Returns

Gerard McCabe Antiques online purchases can be returned up to 14 days after receipt of the item, for a refund or exchange.  We acknowledge that you have purchased the product sight unseen from our online store and thus allow you to return the product for a refund if for any reason you have a change of mind once you have viewed the product in person.
All returns are subject to inspection by our Quality Assurance team before an in-store credit or exchange is authorised. The item(s) must be returned in an unworn, original condition with all paperwork, any relevant certificates and box.
Items that are NOT eligible for the 14 Day Returns Policy are:
  • Jewellery that has been modified at a customer’s request (ie Rings that have been resized, adjusted bracelets or pendants).
A refund will be made to the purchaser upon request (excluding any shipping charges). Gerard McCabe Antiques will contact the purchaser directly to arrange the refund. The purchase amount is refunded to the same credit card with which the purchase was made. Store credit can be arranged upon request.
If you wish to return your item purchased online, please email us and we can send delivery information.
If you have any questions, please email website@gerardmccabe-antiques.com.au

In-Store Returns

We want you to be delighted with your  Gerard McCabe antique or estate jewellery purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 14 days of purchase for an exchange or in-store credit, subject to meeting the requirements of our Returns Policy.
No refunds will be issued for change of mind or circumstance.
All returns are subject to inspection by our Quality Assurance team before an in-store credit or exchange is authorised. The item(s) must be returned in an unworn, original condition with all paperwork, any relevant certificates and box.
Items that are NOT eligible for the 14 Day Returns Policy are:
  • Jewellery that has been modified at a customer’s request (ie Rings which have been resized, adjusted bracelets or pendants).
Returns Process:
  • Contact our Antiques Customer Care team from the store of purchase to initiate a return. Contact: website@gerardmccabe-antiques.com.au. You will need to provide your customer number (on your receipt) or the name of the purchaser for return.
  • Return the item(s) in its original condition with all paperwork (such as diamond certificates/ jewellery certificate) and box.
  • If you cannot visit us in store, you can post your item to our store. All shipping charges must be prepaid by the purchaser. We cannot accept C.O.D deliveries. We advise that returned items are insured (such as Australia Post ‘Extra Cover’) to safeguard against loss during transit.
Australian Consumer Law
In accordance with Australian Consumer Law, our goods come with the consumer guarantee that they must be of acceptable quality. That is to say that our products must be:
  • safe, lasting, with no faults,
  • look acceptable,
  • do all the things someone would normally expect them to do.
Acceptable quality takes into account what would normally be expected for the type of product and cost.
You are entitled to a replacement or refund for a major failure of acceptable quality and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
More details about your rights can be found on the Australian Consumer Commission website.
Gerard McCabe Antiques will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective. The item will need to be assessed by our Quality Assurance team and an appropriate remedy will be offered. Please contact the store in which the purchase was made to discuss any issues with your product.

Warranty Information

All antique jewellery is appraised by a qualified Gemologist and Valuer so you can rest assured that your antique has been tested for authenticity. Each antique we source is researched, tested and appraised, and is procured from trusted suppliers. Every effort has been made to ensure that each piece has as much information available as possible.  Every antique purchased is supplied with a Jewellery Certificate.